Privacy Policy

1. Introduction

Ohio AI Solutions LLC (“Paglow Automations,” “we,” “us,” or “our”) operates the website paglow.com and the Lima Link B2B agent network, including phone, SMS, and email services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Information You Provide

• Name, email address, phone number, and business name
• Business address, hours of operation, and services offered
• Website URL and information extracted from your website
• Communication preferences (email or text notifications)
• PIN for account verification
• Any information you provide via phone calls, text messages, or emails to our AI agent

Information Collected Automatically

• IP address, browser type, and device information
• Usage data and interaction logs
• Call recordings and transcripts (when using our phone services)
• Email metadata (sender, subject, timestamps)

Information from Third Parties

• Business information from your website (via automated scanning)
• Business information from Google Places API

3. How We Use Your Information

• To create and manage your business profile on the Lima Link network
• To facilitate B2B ordering, service requests, and communication between businesses
• To send order notifications, verification codes, and service updates
• To process and respond to your emails, texts, and phone calls via our AI agent
• To scan your website and extract business information for your profile
• To improve our services and develop new features
• To comply with legal obligations

4. AI-Powered Services

Our services use artificial intelligence (powered by Anthropic's Claude and other AI providers) to process phone calls, text messages, and emails. This means:

• Your voice calls are processed by AI speech-to-text and text-to-speech services
• Your messages and emails are analyzed by AI to understand intent and take action
• AI may extract business information from your website
• We do not use your data to train AI models

5. Information Sharing

We do not sell your personal information. We may share information with:

• Other businesses on the network — Your business profile (name, services, hours, pricing) is visible to other Lima Link members for ordering purposes
• Service providers — We use third-party services including Firebase (database), Vapi (phone), Twilio (SMS), Anthropic (AI), and Google (email, maps) to operate our platform
• Legal requirements — We may disclose information if required by law or to protect our rights

6. Data Security

We implement reasonable security measures to protect your information, including encrypted data storage, secure API communications, and access controls. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.

8. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request a copy of your data
• Withdraw consent for data processing

To exercise these rights, contact us at jayson@paglow.com or call (419) 847-3270.

9. Cookies

We use essential cookies to maintain your session and login status. We do not use tracking or advertising cookies.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

12. Contact Us

Ohio AI Solutions LLC
Lima, Ohio
Email: jayson@paglow.com
Phone: (419) 847-3270