Credential · Everyone, every department · 8 clock hours
AI ProductivitySet it up once. Check it every time.
Find the jobs that eat your week, set up the AI you already pay for to do them, and check it every time. We build each piece together on the big screen first. Then you build a tested template for every task you repeat and three workflows of your own, each with a check before anything goes out, and use them on a week of real work.
Hands-on training on your company's own AI: Microsoft Copilot, ChatGPT, Gemini or Claude
The credential at a glance
- Credential
- AI Productivity Certificate
- Type
- Certificate
- Clock hours
- 8
- Format
- Four 2-hour build sessions, in person
- Schedule
- One 2-hour session a week, or two 4-hour half-days a week apart
- Price
- $1,000 a seat, invoiced after the last session
- Class size
- 8 to 15 people
- How it's checked
- Six checks on the work itself, a live demo and a 20-question quiz
- Department versions
- 8 department versions. Every version earns the same AI Productivity Certificate, checked on the same six things. Only the practice work and examples change.
- TechCred
- Listing in progress. Reimbursement isn't guaranteed until the state lists it.
- Issued by
- Paglow Automations (Ohio AI Solutions LLC), Lima, Ohio
- Before the first session
- Comfortable with email, documents and spreadsheets. No technical background needed.
- A business seat on the company's AI (Microsoft 365 Copilot, ChatGPT Business or Enterprise, Gemini in Google Workspace, or Claude Team or Enterprise), working before session 1.
- Five tasks you do every week, picked with your manager in a 15-minute kickoff.
- Real examples of those tasks with the red data taken out: old emails, documents, notes or exports.
What a holder can do
This is the list the state reads. TechCred pays for hands-on skills in developing, building, configuring or operating technology, so every skill below ends in something you built, set up or ran, and I check the evidence myself.
Build
Make the thing that does the work.
Build a prompt template for each recurring task, with the context, an example and the output format it needs.
Evidence: Prompt library
Build three multi-step workflows that take a real input through the AI to a draft output, such as inbox to reply drafts, notes to tasks, or a document from a template.
Evidence: Three workflows run end to end
Configure
Set the rules it runs under.
Class the data those tasks touch as green, yellow or red, and check the company account's privacy, sharing and data settings before any work goes in.
Evidence: Data rules signed by the manager, and a settings check
Configure an AI assistant for their job (a project, agent or skill, as the company's platform calls it) with written instructions, reference files and a fixed output format.
Evidence: The configured assistant and its instructions
Operate
Run it, test it, keep it running.
Test each template on three real, sanitized cases against a written checklist, and revise it until all three pass.
Evidence: Template test log
Check AI output before it is used (facts against sources, numbers against the original, tone against the company's voice) with a person approving anything that leaves the business.
Evidence: Verification checklists and an approval log
Run the workflows on a week of live work and keep a log of time spent, fixes made and anything that went wrong.
Evidence: One-week run log
Analyze
Measure the work before and after.
Measure five recurring tasks in their own job: how often they come up, how long they take, and what a good result looks like.
Evidence: Task baseline sheet
Measure before-and-after time on the five tasks, write a one-page playbook a coworker could follow, and demonstrate it in five minutes.
Evidence: Before-and-after numbers, playbook and live demo
Two hours each. Something built every time.
In person, on the schedule that suits your team. Every session starts with me building one on the big screen while you call out the next step. Then everyone builds their own. You leave each session with something you keep, and I check it.
Session 1 · 2 hours
Set it up right
You know how long your five tasks take today, and your AI is set up for your job.
- Together on the big screen: we set up one assistant for a made-up job, and you call out the next step
- Your company's AI rules, and your data sorted into green, yellow and red
- Privacy, sharing and data settings checked on your company's own account
- Five tasks you do every week, timed: how often, how long, what good looks like
- Your assistant set up for your job (a project, agent or skill, depending on the platform) with instructions and reference files
What I check: Your task times, your data rules and your assistant, set up
Session 2 · 2 hours
Build the library
A tested template for every task you repeat.
- Together: we write and test one template on a made-up task
- A template for each task: the background, an example, and the format you want back
- Three real test cases per template, red data taken out, and what a good answer looks like
- Each template tested, scored and fixed until it passes
- The library saved where you and your coworkers can reuse it
What I check: Your template library and your test log
Session 3 · 2 hours
Build three workflows
Three jobs from your week running from a real input to a draft, with a check before anything goes out.
- Together: we build one inbox-to-replies workflow for a made-up business
- Three workflows from your own job, each from a real input to a draft
- Built with what your AI already has: projects, files and connectors. Scheduled or agent steps too, if your company allows them
- A checklist for each: facts, numbers, names, tone
- A person signs off before anything reaches a customer
What I check: Your three workflows working, with their checklists
Session 4 · 2 hours
Run it, prove it
A week of real work done the new way, timed and written down.
- Together: we work out a made-up week's numbers and write its playbook
- We go over your week of real work from your run log
- Before-and-after times on your five tasks
- A one-page playbook a coworker could follow
- A five-minute demo and the quiz
What I check: Your run log, your numbers, your playbook, the demo and the quiz
Weekly, or two half-days.
Same four sessions, same 8 clock hours, same credential either way. I don't run it as one long day: the week between visits is when people put what they built to work on real tasks.
Weekly
4 visitsOne 2-hour session a week for four weeks.
Between sessions, people use what they just built on real work, and the next session picks it up.
Two half-days
2 visitsTwo 4-hour half-days a week apart: sessions 1 and 2 on the first, 3 and 4 on the second, with a short break in each.
Between the half-days
Each person uses their assistant and templates on real work, logs the time, and saves the week's real inputs. On day two those inputs run through the three new workflows.
How it's earned
You earn it with the work, not just by showing up. I check what you built against the same six things for everyone.
Pass all six things I check (the six rubric criteria) at Proficient or better, score 80% or more on the 20-question quiz (16 of 20), and be there for all 8 hours.
Check 1
Setup and data rules
Good enough to pass (Proficient) means
Your data is sorted green, yellow and red, your manager signed off, the account's privacy and sharing settings are checked, and no red data was used.
Check 2
Assistant configuration
Good enough to pass (Proficient) means
Your assistant has clear instructions, the right reference files and a fixed output format, and gives answers you can use on your own tasks.
Check 3
Prompt library and testing
Good enough to pass (Proficient) means
Every task you repeat has a template. Each one is tested on three real cases against a written checklist, and all pass or the fix is written down.
Check 4
Workflows
Good enough to pass (Proficient) means
Your three workflows run start to finish, from a real input to a draft, without being rebuilt each time.
Check 5
Checks and approval
Good enough to pass (Proficient) means
You check every output against its sources and numbers before you use it, and nothing leaves the business until a person approves it.
Check 6
Results and playbook
Good enough to pass (Proficient) means
You logged a week of real work, measured the before-and-after times, and wrote a playbook a coworker could follow.
- Not yet
- Getting there (Developing)
- Good enough to pass (Proficient)
- Above and beyond (Exemplary)
To pass, all six have to reach Proficient.
Miss a session? Watch the recording, then do a 30-minute build check with me before the next class. If someone hasn't met the bar by the last session, I book extra one-on-one time with them at no charge until they do. Each certificate carries a verification code anyone can check at paglow.com/training/verify.
Your business owns the accounts.
They're opened by your business, billed by the software companies, and never part of the training invoice. Owning them is what keeps the work running after class.
Your company's AI, on a business plan
One seat per person on the AI the company already uses: Microsoft 365 Copilot, ChatGPT Business or Enterprise, Gemini in Google Workspace, or Claude Team or Enterprise. A personal account doesn't count.
Copilot Business: $21 a user a month, on top of a Microsoft 365 Business plan. ChatGPT Business: $25 a user a month, or $20 billed yearly. Gemini: comes with Google Workspace Business Standard, about $14 a user a month billed yearly. Claude Team: $25 a seat a month, or $20 billed yearly. Each provider bills you directly.
Software isn't reimbursable under TechCred, so the seats are yours directly and never on the training invoice. You need a business plan, because on those the provider doesn't train its AI on your data unless you turn that on.
Paglow isn't affiliated with Microsoft, OpenAI, Google or Anthropic. Copilot, ChatGPT, Gemini and Claude are their makers' products.
What never goes into an AI tool
In session 1 everyone sorts their data into green, yellow and red. Red never goes into an AI tool. These are the red lines each department starts from.
No patient information goes into any AI tool in class, ever.
Sales
Red
- Customer payment details
- Pricing or terms a contract keeps confidential
- Anything a customer shared under a nondisclosure agreement
Marketing
Red
- Customers' personal details beyond what the task needs
- Photos of people without their permission
- Products, prices or plans that haven't been announced
Customer Service & Front Desk
Red
- Payment card numbers
- Passwords and security answers
- Anything about a customer's health, unless the account is set up for it
HR
Red
- Social Security numbers, and medical or disability information
- Pay, performance and discipline records about named people
- Applicants' résumés, unless the account and the law allow it
Finance & Admin
Red
- Bank account and card numbers
- Social Security and tax ID numbers
- Payroll details about named people
Operations & Manufacturing
Red
- Export-controlled drawings and technical data
- Customer drawings and specifications under a nondisclosure agreement
- Personnel records
Healthcare Front Office
Red
- Anything about a patient: names with appointments, conditions, insurance IDs
- Medical records and clinical notes
- Payment card numbers
Trades & Field Service Office
Red
- Customer payment card numbers
- Gate, alarm and lockbox codes
- Details about a customer's home beyond the job
What it looks like in each department
Same certificate, same bar. Each department's version swaps in that team's own work for the labs and examples.
8 department versions. Every version earns the same AI Productivity Certificate, checked on the same six things. Only the practice work and examples change.
Plan training with this credential
Classes start in 2027. Tell me about your team and I'll reply myself with dates, a plan and the TechCred steps.
Where it leads
Next: the AI Data and Reporting Certificate if you own a report that comes around every week or month, or the AI Automation Builder Certificate if you're ready to build.
