Department training
AI for Customer Service & Front Desk
Your front desk builds an answer bank of approved replies, drafts from it in seconds, and hands off clean notes, on the AI you already pay for.
Receptionists, customer service reps, dispatchers and anyone who answers the phone or the inbox.
AI for Customer Service & Front Desk, in three workflows
These are where both ways of training this team start. The team, or each person, builds them on your own AI, tests them on your own examples, and keeps them.
An answer bank
Approved answers to your most common questions, kept in one place the AI drafts from.
Reply drafts
Emails and messages drafted from the answer bank, checked and sent by a person.
Call and visit summaries
Notes turned into a short summary and a to-do for whoever handles it next.
Together in a morning, or each person to a certificate.
Workshop · Half day (3 hours)
AI Department Workshop, Customer Service & Front Desk version
The whole team builds the three workflows above together, on your own AI, in one morning.
- Three working team workflows, built on your own AI
- A shared prompt library for the department
- An owner for each workflow and a 30-day practice plan
$2,500 for up to 15 people
Full detailsCertificate · 8 hours, weekly or two half-days
AI Productivity Certificate, Customer Service & Front Desk version
Each person builds their own: an assistant set up for their job, a tested template for every recurring task, and three workflows like the ones above, then proves them on a week of real work.
- 1Set it up right. A measured baseline and an AI assistant configured for the learner's own job.
- 2Build the library. A tested prompt template for every recurring task.
- 3Build three workflows. Three multi-step workflows running on real inputs, with a check before anything leaves.
- 4Run it, prove it. A week of live work done the new way, measured and written down.
$1,000 a seat
Full detailsWhat never goes into an AI tool
On top of your company's own rules, these are the red lines this team starts from.
Customer Service & Front Desk
- Payment card numbers
- Passwords and security answers
- Anything about a customer's health, unless the account is set up for it
Replies come from your approved answers. When the answer bank doesn't cover a question, the draft says so and a person answers.
Plan training for Customer Service & Front Desk
Tell me about the team and I'll reply myself with dates and a plan. Taking inquiries for 2027 classes.